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Forthcoming Events Below is a list of our forthcoming events. This is updated regularly so come and visit this page again soon.  Strategic Thinking & Leadership by Doug Howard When: Monday 3 December 2007 from 9.30am - 4.30pm Where: Walsall FCFootball Club, Executive Suite With the encouragement, influence and blessing of master strategist, international speaker, lecturer and corporate trainer, Chin-Ning Chu - this seminar by Doug Howard will enable you to think strategically and as a true leader. This seminar is ideally targeted towards sales managers and leaders but everybody can benefit. For further details and to book a place at this seminar please Click Here.  Personal & Business Strategy by Doug Howard When: Monday 10 December 2007 from 9.30am - 4.30pm Where: Walsall FCFootball Club, Executive Suite With the encouragement, influence and blessing of master strategist, international speaker, lecturer and corporate trainer, Chin-Ning Chu - this seminar by Doug Howard will change how you think about your life, your business and its position in the world. This is a powerful seminar which is unlikely to be run again until may 2008. For further details and to book a place at this seminar please Click Here.  Ensuring Customer Satisfaction by Providing a First Class Customer Service When: Thursday 24 Janaury 2008 from 9:00am - 3:45pm Where: The Dudley Regional Staff College, Ward House, Himley Park, Himley, Dudley, DY3 4DF
This course is designed for front line staff in direct contact with customers, either face-to-face or on the telephone, who are required to manage a wide variety of customer expectations.
Course Objectives: ~ Understand the impact of good/bad customer service
~ Take more responsibility for complete customer satisfaction
~ Handle customer objectives and complaints positively
~ Enhance the reputation of the Company you work for
~ Create and maintain a professional customer-led image
~ Learn how to develop customer empathy
~ Remain calm even when under pressure  The Principles of Health & Safety Management When: Thursday 31st January 2008 Where: 2nd Floor Castlemill, Burnt Tree, Dudley, West Midlands, DY4 7UF Health & Safety is a legal requirement for all companies to consider no matter what size they are. All actions taken by a company as they operate their business must be assessed for risk to others; be it employees, customers, neighbours or society at large. The objectives of the course are to:
~ Explain the main points of the Health & Safety at Work Act 1974 and the Management at Work
Regulations 1992 and how they apply to the small business owner/manager
~ Identify key areas of operation within their own business that come under these regulations
~ Outline the main stages of the Risk Assessment Process
~ Identify and list high priority areas for Risk Assessment within their own company
~ Understand the need for staff training in managing health & safety For more information on this course and details of pricing and booking please Click Here.  Women's Development Training When: From 5 Feb 2008 - 15 Apr 2008 (every other Tuesday) Time: 6:30pm - 8:30pm Where: The Pear Tree, Grazebrook House, Peartree Lane, Dudley, West Midlands, DY2 0XW
Sub Training Ltd and Beaconshill Lifestyle are pleased to invite you to this exciting life changing women’s development course at the above mentioned venue.
In these 6 sessions we will be looking at a wide range of topic areas to ensure that you develop the skills and knowledge to know how to attract into your life the things you need, want or desire.
For further details and to open up the booking form please Click Here.
Working with the Media - Make the Most of Free Publicity and grow your reputation When: Thursday 21 February 2008 from 9:45am - 4:15pm Where: Castlemill, Burnt Tree, Dudley, West Midlands, DY4 7UF
This one day interactive course is led by a senior journalist with 20 years’ experience and provides a comprehensive introduction to the value and benefit of PR as a cost-effective marketing strategy.
During the day delegates will learn how to identify media opportunities for their company and plan a PR campaign.
The trainer, Lyn Taylor, will explain how the media work and how businesses can make headlines and generate free publicity.
The course includes an introduction to writing effective press releases.
Sub Training Ltd and Lyn Taylor Journalism and PR are pleased to invite you to this media training.
~ Learn how PR differs from advertising
~ Understand what the media are looking for
~ Spot your media opportunities
~ Plan a PR calendar
~ Write a good press release
~ Tips on talking to journalists
Due to a high demand to attend this event, places are limited and will be allocated strictly on a first come first served basis. For further details and to open up the booking form please Click Here. |
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